Module 1

By the end of this module you will be able to:

Set up your tutor profile
Manage and confirm your lessons
Apply and accept new students
Provide parents with feedback via end of lesson reports

There are 4 main areas we really need you to prioritise as a tutor:
1. PROFESSIONALISM

2. COMMITMENT

3. COMMUNICATION

4. PLANNING AND MANAGING YOUR TIME

Professionalism

Let's talk about why professionalism is super important here at The Study Hub Tuition.

First off, you guys are the face of our business.

How you interact with students and parents directly reflects on our reputation. When you show up on time, it signals that you respect everyone's time and are reliable, which is a big deal for building trust.

Good mannerisms—like being friendly, respectful, and keeping a positive attitude—create a welcoming atmosphere where students feel comfortable and ready to learn.

Being attentive and polite goes a long way too. When you really listen to students and show that you care about their progress, it makes them feel valued and motivated. This kind of environment not only helps them succeed but also makes parents happy, knowing their kids are in good hands. Plus, your professionalism helps set a standard for what quality tutoring looks like, boosting our overall reputation and attracting more students.

Now, let's cover what to avoid.

Being late can make students and parents feel unsure about you and can disrupt the learning process.

Acting unprofessionally, like using inappropriate language, being dismissive, or showing a negative attitude, can create a hostile environment and damage our reputation.

Distracted behaviors, such as checking your phone during sessions (HARD NO) or not paying full attention, can make students feel undervalued and hinder their progress.

So, remember that by being professional, you're not just doing your job—you're making a lasting impact on your students' lives and helping The Study Hub Tuition stand out as a top-notch tutoring service. Let's keep up the awesome work and make every session count!

Commitment:

Let's dive into why committing to your job as a tutor at The Study Hub Tuition is so important. When you’re dedicated to your role, it shows in the quality of your tutoring and the progress your students make. Your commitment means being prepared for each session, continuously improving your teaching skills, and genuinely caring about your students' success.

The benefits and rewards of being a committed tutor are huge:

You get to see your students grow and achieve their goals, which is incredibly satisfying.
Parents notice and appreciate your dedication, leading to positive feedback and possibly more referrals, which can help you build a strong reputation and even open up more opportunities for you.
Plus, being committed to your job can enhance your own personal and professional development, making you a better educator and a more well-rounded individual.

On the flip side, if you’re not committed, it can seriously affect your students.

They might not get the support and guidance they need, which can lead to poor academic performance and a lack of confidence.
Inconsistent or unprepared tutoring can make students feel frustrated and demotivated, and they might start to dislike learning altogether.
This not only impacts their current education but can have long-term effects on their academic and personal growth.

So, being fully committed to your tutoring job means you're not only helping students succeed now but also setting them up for a brighter future.

Your dedication makes a real difference, and that’s something to be proud of. Let's stay committed and keep making a positive impact on every student we work with!

Communication:

Let's talk about why communication is super important in your role as a tutor at The Study Hub Tuition.

Good communication is the backbone of effective teaching and learning. When you communicate clearly and effectively with your students, it helps them understand the material better and feel more comfortable asking questions and expressing their thoughts. This creates a positive and productive learning environment where students can thrive.

Effective communication also means keeping parents in the loop about their child's progress. Regular updates and honest feedback help build trust and show that you’re invested in their child's success.

This transparency can lead to stronger relationships with parents and more support for the student’s learning journey.

There are huge benefits to being a great communicator.

It helps you explain complex concepts in a way that’s easy to understand, which boosts your students' confidence and encourages them to engage more in their studies.
It also allows you to pick up on any issues or misunderstandings early on, so you can address them before they become bigger problems.
Plus, good communication skills are valuable in any job, so you’re also enhancing your own professional skill set.

On the other hand, poor communication can lead to misunderstandings, frustration, and a lack of progress for your students.

If students don't feel comfortable communicating with you, they might not share their struggles or ask for help when they need it, which can hinder their learning.
Parents might also feel out of the loop or dissatisfied if they don’t receive regular updates, leading to a breakdown in trust and potential dissatisfaction with our services.

There are specific times when it’s specially important to communicate with parents. If you need to reschedule a session, have an upcoming exam, or feel sick, it’s crucial to let them know as soon as possible.

Being proactive and planning ahead is key—you should be aware of any upcoming events that might affect your availability. If you’re sick but feel up for it, consider offering online sessions as an alternative.

Additionally, any changes to your availability must be emailed to admin so we can plan accordingly and be as proactive as possible. This helps ensure a smooth experience for everyone involved and maintains the high standards we set for our services.

Planning/Time Management:

Let's dive into why planning and time management are super important in your role as a tutor at The Study Hub Tuition.

One of the great things about this job is the autonomy it provides—something many workplaces don’t offer.

We trust you to manage your time effectively and do the right thing because we believe in your ability to be responsible and organised.

Good planning and time management help ensure that you’re fully prepared for each session.

This means having lesson plans ready, knowing the material inside out, and anticipating any questions or difficulties your students might have.

When you’re well-prepared, sessions run smoothly and your students get the most out of their time with you.

The benefits of strong planning and time management are huge.

You’ll be able to balance your workload better, reducing stress and preventing burnout.
Your students will see the effort you put into preparing for their sessions, which boosts their confidence in you and motivates them to work harder.
Plus, these skills are invaluable in any job, helping you become a more efficient and effective professional.

However, poor planning and time management can have serious consequences.

If you’re unprepared or constantly running late, it disrupts the learning process and can make students feel frustrated and undervalued.
It also reflects poorly on The Study Hub Tuition, as parents and students expect a high level of professionalism and reliability from us.
To avoid these issues, it’s essential to plan ahead and manage your time wisely.

This includes setting aside time each week to prepare for upcoming sessions, keeping track of important dates like exams and project deadlines, and ensuring you have a balanced schedule.

If you need to reschedule a session, make sure to communicate this to the parents as soon as possible and offer alternative arrangements if necessary.

Remember, any changes to your availability must be emailed to admin so we can plan accordingly and be as proactive as possible. This helps maintain a smooth and efficient operation for everyone involved.

Now let's get you set up on our system...

First thing first you will need set up your Tutor Cruncher Profile. You will receive an email with a link to access your profile.

Your profile is where you showcase your skills, experince and qualifications.

Via our Tutor Cruncher platform you will be able to:

Manage and book in your tutoring sessions
View and apply for new student jobs (tutoring jobs)
Set your availabilities
Use our online platform
View your invoices and payments

Please ensure you add all the information ask of you!

We are not the type of admin team that likes to bombard you with emails and reminders so ensure you take your time to complete your profile as this is a reflection of your capabilities and our policies.

Module 1:2 - What we aim to provide for you

Our aim is for you to support three students every week as soon as feasible.
We handle payments and provide you with the tools, resources, and processes you need to focus only on each of your students.
We look for methods to assist you get career-ready by giving you opportunities to volunteer, intern, and gain relevant work experience.
We provide email help during office hours.
Our tutors are held to a high standard. When a parent comes to us, they already know what to expect. Every time you have a lesson with a student, we want to see you bring your A-game.

Module 1:3 - Your tutoring Jobs

Accepting New Students

Important: only accept a student if you are 100 percent confident that you will be able commit to the 10 weeks of tutoring. If you cancel a first session after you've accepted, you'll receive an official warning, and if you do it again, you won't be able to take any more students. You may appreciate that cancelling a scheduled session adds a lot of extra work for our team and is inconvenient for the students, therefore we don't do it lightly.

When you select a job remember this is your opportunity to prove that you are the tutor for the job.

We have done everything we can to build trust and convince the parent that we are the service for them, and now the baton passes to you – it is up to you to show how you can bring value to their child-like no one else can.

Set your availability:

it’s time to set your availability! Here’s how you do it:

Go to your profile.
Click on the “Action” button.
Select “Set Availability.”

Make sure to keep your schedule updated so we can plan effectively and provide the best service to our students. Thanks for staying on top of this!

Apply for your students:

Now that you've set up an EPIC profile and added your availabilities, it's time to check out some of the students who are waiting for YOU to tutor them.
We try and provide as much information in the Job Description however should you want more information feel free to email admin and fire away with any questions you might have.

The Job should provide you with a brief description of the subjects/areas the student would like support with.

Click on "apply" and provide some details to why you would be a great match for this student.

Confirming New Students

Once your application is accepted you will be provided with a contact number and name of the parent for you to message or call to introduce yourself, confirm upcoming session and plan ahead.
Here you can ask parent specific questions to better understand your student and plan a lesson for them.

NOTE: for group session this is not needed as we brief you and provide lesson outines.

Once you've confirmed with the parent, go into your profile on Tutor Cruncher and add the lesson.

How do I set up a repeating Lesson?
Repeated Lessons can be set up by following these steps:
First create a Job if you haven’t already, and create the first of the Lessons you want to repeat.

Navigate to the first Lesson’s main page and select Actions > Repeat.

This will open the ‘Repeat Lesson’ panel, where you will be prompted to specify the frequency that the Lesson will repeat (never, weekly or daily) and the rate at which the Lesson repeats. You can also specify which days of the week you want the Lesson to repeat on. It will repeat on those weekdays if the frequency is set to ‘Weekly’. If no days are selected here, then the Lesson will be repeated once a week starting from the first Lesson’s date. You will also be prompted to specify how many times the Lesson will repeat, alongside whether it is going to stop on a certain date or stop after a certain number of repetitions.

Creating a weekly Lesson to happen on every Tuesday and Thursday for 6 weeks.

If the Lesson/Job has a Location associated with it, you can click Check Conflicts to see if the Location will be available for all of the repeated Lessons. If no Location is specified, you can simply click Submit.

Note: You can create up to 50 repeated Lessons at once.

For a detailed tutorial and explanation of how to use Tutor Cruncher click on this link Tutor Guide
(Please note all options are relevant to The Study Hub Tuition)

Important Note: At The Study Hub we are looking for passionate and commited Tutors. Therefore to be part of our team of tutors you must be ready to commit to a full term (10 weeks) before deciding to leave. We do this because we are passionate about our students welbeing. Changing tutors can be a little daunting for the little ones and we want to make sure we give them the best opportunity to grow in confidence and excel in school.

25.3 You may terminate these Terms by giving us a minimum of 28 days’ written notice, using the contact details provided below. You are expected to perform Services for at least ten (10) weeks after the Start Date. If you terminate these Terms prior to this period then, without limiting any other clause under these Terms, you are required to pay us as a debt due and payable liquidated damages in the amount of $150 (excl. GST), and you acknowledge and agree that this amount is a genuine and reasonable pre-estimate of the loss that we will suffer as a consequence of your termination.
If you have any upcoming exams or taking personal time off please provide us with 2 weeks notice so that we can inform student parents and also organise a potential temp tutor.